1. Free Tier

Our Quantum Sandbox tier is completely free and does not require any payment. No refunds apply to free services.

2. Premium Subscription Refunds

For our Reality Engine premium subscription (R999/month):

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers. If you are unsatisfied with our Service for any reason, you may request a full refund within 14 days of your initial subscription payment.

2.2 Eligibility Requirements

To be eligible for a refund:

• Request must be made within 14 days of initial payment
• You must not have violated our Terms of Service
• Refund request must be submitted via email to refunds@archimedeslever.dev

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Requests made after 14 days from initial subscription
• Partial month usage or prorated refunds
• Subscription renewals
• Violation of Terms of Service resulting in account suspension
• Change of mind after 14 days
• Failure to cancel subscription before renewal

4. How to Request a Refund

To request a refund, please contact us at:

Email: refunds@archimedeslever.dev

Include in your request:

• Your account email address
• Date of subscription
• Reason for refund request

5. Processing Refunds

Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will stop future renewals but does not automatically generate a refund for the current billing period.

7. Service Issues

If you experience technical issues that prevent you from using the Service, please contact our support team at support@archimedeslever.dev before requesting a refund. We will make every effort to resolve the issue promptly.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.